Privacy Policy

This is El Jay’s Flower online privacy policy. Welcome.

We collect, use, and are responsible for certain personal information about you. When we do so, we are subject to various laws in the United States and the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom), and we are responsible as “controllers” of that personal information for the purposes of those laws.

    1. Key Terms.

      We, us, our El Jays Flower
      Our representative [email protected]
      Personal information Any information relating to an identified or identifiable individual

    2. Personal Information We Collect About You. We may collect and use the following personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

      Categories of Personal Information Specific Types of Personal Information Collected
      Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers) Your real name, alias, work postal address, unique personal identifier, online identifier, Internet Protocol address, work email address, or other similar identifiers.
      Information that identifies, relates to, describes, or is capable of being associated with a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Your work address, work phone number, work email address, education, employment, and/or employment history
      Characteristics of protected classifications under California or federal law. None.
      Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies) Records of products or services considered or inquired about.
      Biometric information None.
      Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement) Information regarding your interaction with an Internet Website, application, or advertisement
      Geolocation data City, State, Country.
      Audio, electronic, visual, thermal, olfactory, or similar information None.
      Professional or employment-related information Publicly available information regarding your procession, current employer, and past employers.
      Education information, defined as information that is not publicly available, personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA) None.
      Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes Inferences drawn from any of the information identified above to create a profile about you reflecting your interest in certain products or services.

      This personal information is required to provide products AND/OR services to you and/or to connect you with products or services in which you have indicated or demonstrated an interest. If you do not provide the personal information we ask for, it may delay or prevent us and/or our customers from providing such products AND/OR services to you.

    3. How Your Personal Information is Collected.

      • From publicly accessible sources (e.g., social media);
      • Directly from a third party (e.g., sanctions screening providers, credit reporting agencies, or customer due diligence providers);
      • From a third party with your consent (e.g., companies you do business with);
      • From cookies and similar technologies on our website or that of our customer(s) and/or through direct email communications with you.

    4. How and Why We Use Your Personal Information. Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:

      • To comply with our legal and regulatory obligations;
      • For the performance of our contract with you or to take steps at your request before entering into a contract;
      • For our legitimate interests or those of a third party or
      • Where you have given consent.

      A legitimate interest is when we have a business or commercial reason to use your information, as long as your rights and interests do not override this.

      The table below explains what we use (process) your personal information for and our reasons for doing so:

      What do we use your personal information for Our reasons
      To provide products AND/OR services to you and/or to connect you with products or services in which you have indicated or demonstrated an interest This is for the performance of our contract with you and/or our clients with whom you interact.
      Gathering and providing information required by regulatory bodies or relating to audits, inquiries, or investigations. To comply with our legal and regulatory obligations.
      Ensuring business policies are adhered to, e.g., policies covering security and internet use For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you
      Operational reasons, such as improving efficiency, training, and quality control For our legitimate interests or those of a third party, i.e., to be as efficient as possible so that we can deliver the best service for you at the best price.
      Ensuring the confidentiality of commercially sensitive information
      For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information.
      To comply with our legal and regulatory obligations
      Statistical analysis to help us manage our business, e.g., in relation to [our financial performance, customer base, product range, or other efficiency measures] For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price
      Updating and enhancing customer records
      To comply with our legal and regulatory obligations
      For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products
      Statutory returns To comply with our legal and regulatory obligations
      Ensuring safe working practices, staff administration, and assessments
      To comply with our legal and regulatory obligations;
      For our legitimate interests or those of a third party, e.g., to ensure we are following our own internal procedures and working efficiently to deliver the best service to you.
      Marketing our services and those of selected third parties to:
      • existing and former
      • third parties in whom you have previously expressed an interest in their services;
      		 For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers.
      External audits and quality checks, e.g., for ISO or Investors in People accreditation and the audit of our accounts
      For our legitimate interests or those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards;
      To comply with our legal and regulatory obligations.

      The above table does not apply to personal information of a particular category, which we will only process with your explicit consent.

    5. Promotional Communications. We may use your personal information to send you or assist in sending you updates (by email, text message, telephone, or post) about our products AND/OR services or those of our customers, including exclusive offers, promotions, or new products AND/OR services.

      We have a legitimate interest in processing your personal information for promotional purposes (see above “How and why we use your personal information”). This means we do not usually need your consent to send you promotional communications. However, where consent is required, we will ask for this consent separately and clearly.

      We will always treat your personal information with the utmost respect and will only share it with other organizations for marketing purposes with your consent or in accordance with our legitimate interests.

      You have the right to opt out of receiving promotional communications at any time by:

      • Contacting us at [email protected];
      • Using the “unsubscribe” link in emails or “STOP” number in texts or

      We may ask you to confirm or update your marketing preferences if you instruct us to provide further products AND/OR services in the future or if there are changes in our business’s law, regulation, or structure.

    6. Who We Share Your Personal Information With. We routinely share personal information with the following:

      • Our affiliates;
      • Service providers we use to help deliver our products and/or services and those of our customers to you, such as payment service providers, warehouses, and delivery companies;
      • Other third parties we use to help us run our business, such as marketing agencies or website hosts;
      • Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers;
      • Our customers in whom you indicate or demonstrate interest in their products and/or services.

       

    7. We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect it. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and you. We may also share personal information with external auditors, e.g., in relation to ISO accreditation and the audit of our accounts.

      We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

      We may also need to share some personal information with other parties, such as potential buyers of some or all of our business, or during a restructuring. We will typically anonymize information, but this may not always be possible. Confidentiality obligations will bind the recipient of the information.

    8. Personal Information We Disclosed for a Business Purpose. We do not sell your personal information. In the preceding 12 months, we have not sold to one or more third parties the following categories of personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

      • Information that identifies relates to, describes, or is capable of being associated with a particular individual, including, but not limited to, their signature, social security number, physical characteristics or description, passport number, driver’s license, or state identification card number, insurance policy number, education, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information;
      • Characteristics of protected classifications under California or federal law;
      • Commercial information (e.g., records of personal property, products or services purchased, obtained);
      • Biometric information;
      • Geolocation data;
      • Audio, electronic, visual, thermal, olfactory, or similar information;
      • Education information, defined as information that is not publicly available; personally identifiable information, as defined in the Family Educational Rights and Privacy Act (FERPA); and
      • Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

       

    9. In the preceding 12 months, we have disclosed for a business purpose to one or more third parties the following categories of personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

      • Identifiers (e.g., a real name, alias, work postal address, work phone number, work email address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers);
      • Information that identifies relates to, describes, or is capable of being associated with a particular individual, including, but not limited to, their name, work address, work telephone number, work email address, education, employment, and employment history;
      • Commercial information (e.g., records of products or services considered or other purchasing or consuming histories or tendencies);
      • Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement);
      • Professional or employment-related information; and
      • Inferences drawn from any of the information identified above can be used to create a profile about a consumer that reflects the consumer’s preferences.

    10. Where Your Personal Information is Held: Information may be held at our offices and third-party agencies, service providers, representatives, and agents as described above (see above: “Who We Share Your Personal Information with”).

      Some of these third parties may be based outside the European Economic Area. For more information on how we safeguard your personal information when this occurs, see below: “Transferring Your Personal Information Out of the EEA.”

    11. How Long Your Personal Information Will Be Kept. We will keep your personal information while you have an account with us or while we provide products AND/OR services to you or for your benefit. After that, we will keep your personal information for as long as is necessary:

      • To respond to any questions, complaints, or claims made by you or on your behalf;
      • To show that we treated you fairly or
      • To keep records required by law.

      We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply to different types of personal information.

    12. Transferring Your Personal Information Out of the EEA.

      To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.:

       

      • With our offices outside the EEA,
      • With your and our service providers located outside the EEA,
      • If you are based outside the EEA; or
      • Where there is an international dimension to the services we are providing to you.

      These transfers are subject to special rules under European and UK data protection laws.

      These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure that the transfer complies with data protection laws and that all personal information is secure.

      If you want further information, please get in touch with us (see “How To Contact Us” below).

  • Your Rights Under the GDPR.

    Right to Access The right to be provided with a copy of your personal information (the right of access)
    Right to Rectification The right to require us to correct any mistakes in your personal information
    Right to be Forgotten The right to require us to delete your personal information—in certain situations

     
    Right to Restriction of Processing The right to require us to restrict the processing of your personal information—in certain circumstances, e.g., if you contest the accuracy of the data
    Right to Data Portability The right to receive the personal information you provided to us in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situations
    Right to Object
    The right to object:
    • At any time, your personal information being processed for direct marketing (including profiling);
    • In certain other situations too, our continued processing of your personal information, e.g., the processing carried out for the purpose of our legitimate interests.
    Right Not to be Subject to Automated Individual Decision-Making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

    For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulation.

  • Your Rights Under the CCPA. You have the right under the California Consumer Privacy Act of 2018 (CCPA) and specific other privacy and data protection laws, as applicable, to exercise free of charge:

    Disclosure of Personal Information We Collect About You
    You have the right to know:
    • The categories of personal information we have collected about you;
    • The categories of sources from which the personal information is collected;
    • Our business or commercial purpose for collecting personal information;
    • The categories of third parties with whom we share personal information, if any, and
    • The specific pieces of personal information we have collected about you.
    • Please note that we are not required to:
    • Retain any personal information about you that was collected for a single, one-time transaction if, in the ordinary course of business, that information about you is not retained;
    • Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information or
    • Provide the personal information to you more than twice in a 12-month period.
    Personal Information Sold or Used for a Business Purpose
    In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know:
    The categories of personal information about you that we disclosed, the categories of third parties to whom the personal information was disclosed, and
    We disclose the categories of personal information about you for business purposes.
    You have the right under the California Consumer Privacy Act of 2018 (CCPA) and specific other privacy and data protection laws, as applicable, to opt out of disclosing your personal information. 
    Right to Deletion
    Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
    • Delete your personal information from our records, and
    • Direct any service providers to delete your personal information from their records.
    • Please note that we may not delete your personal information if it is necessary to:
      • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
      • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;
      • Debug to identify and repair errors that impair existing intended functionality;
      • Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law;
      • Comply with the California Electronic Communications Privacy Act;
      • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
      • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
      • Comply with an existing legal obligation; or
      • Otherwise, use your personal information internally in a lawful manner that is compatible with the context in which you provided the information.
    Protection Against Discrimination
    You have the right not to be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
    • Deny goods or services to you;
    • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
    • Provide a different level or quality of goods or services to you or
    • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
    Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you if that difference is reasonably related to the value provided to our business by your personal information.

  • Keeping Your Personal Information Secure. We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed unauthorizedly. We limit access to your personal information to those with a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

  • How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy, please:

    • Complete a data subject request form available on our website at eljaysflower.com;
    • Call us toll-free at 866-824-6943; or
    • Email/write to us at [email protected].

    Please note that you may only make a CCPA-related data access or data portability disclosure request twice within a 12-month period.

    If you choose to contact us directly, you will need to provide us with:

    • Enough information to identify you [(e.g., your full name, address and customer or matter reference number))];
    • Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill) and
    • A description of what right you want to exercise and the information to which your request relates.

    We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.

    Any personal information we collect from you to verify your identity in connection with your request will be used solely for verification purposes.

  • How to File a GDPR Complaint. We hope that we can resolve any query or concern you raise about our use of your information.

    The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.

  • Anyone Under the Age of 21. Our Services are designed to be compliant with the Child Online Privacy Protection Action. As such, our Services are not intended for anyone under 21 years of age. No one under age 21 may provide any information to or on our Services. We do not knowingly collect personal information from anyone under 21. If you are under 21, do not use or provide any information to our Services or through any of the features. If we learn we have collected or received personal information from anyone under 21, we will delete that information. If you believe we might have any information from or about your dependant under 21, please get in touch with us using the contact information set forth below.

  • Changes to This Privacy Notice. This privacy notice was published on January 11, 2023, and last updated on April 20, 2024.

    We may change this privacy notice from time to time—please visit this page to review for changes.

  • How to Contact Us. Please get in touch with us by post, email, or telephone if you have any questions about this privacy policy or the information we hold about you.

    Our contact details are shown below:

    Our contact details: Attn: Data Protection Officer
    contact address 1402 Riverside Dr
    STE 203
    McHenry, IL 60050
    contact email address Customer Support
    contact telephone number 866-824-6943

Website Comment Submissions

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help detect spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt to save your name, email address, and website in cookies. These are for your convenience, so you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Other Data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We also store the personal information provided by users who register on our website (if any) in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Additional Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.

Other Areas Your Data May Be Sent

Visitor comments may be checked through an automated spam detection service.

This concludes our Privacy Policy. Click here to shop for products.

 

Do You Need Extra Help? 

If you would like this notice in another format (for example, audio, large print, or braille), please contact us (see “How to contact us” above).