FAQ

Frequently Asked Questions

Discover answers to many of the questions you may have with El Jay’s frequently asked questions page. Browse, shop & enjoy our hassle-free online shop today!

Definitely! Click Shop Now to discover everything El Jay’s.

Yes, all of our products are tested and certified by accredited 3rd party labs. All of our lab results can be requested via email: [email protected]

For retail purchases made in our online store, there is no minimum order quantity. Wholesale Pricing requires a minimum order quantity of 50 per item. Click Here to apply for wholesale.

Online orders received Monday – Friday are typically shipped the same day payment is received. Orders received over a weekend or holiday generally go out the next business day.

Sure, you are welcome to request your refund if either your product has not been shipped yet following your order confirmation, or if there is a problem with your product/order that you can showcase with detail and send information into [email protected] for review. Refunds processed may take 7-10 days to reflect back to your account. For more information regarding shipping & returns please click here.

We are a licensed Hemp and CBD manufacturer with various locations in the USA. All of our finished products are produced and packaged in cGMP certified facilities.

Yes, all of our licensing is current.

At this time we are servicing all retail orders and requests only within the United States. Under the proper circumstances, we may be able to ship wholesale and bulk orders internationally.
 
There are extra fees involved with international orders including various taxes and a document preparation fee for customs. There is also only a select amount of products we offer that have international approval.
 
For all internationally inquiries, please fill out the form here.

Click here to contact us or send an email to [email protected]

Yes, you can. We have a wholesale and bulk platform: Click here.

Click HERE to visit our dedicated page for refunds and returns information.

Click HERE to contact us directly. We’re always happy to assist in any way we can!

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Lab Tested

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Cruelty-free

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USA-made

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Guaranteed Fresh

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Organic

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Plant-based

J.W.
On point
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El Jays is 100% on point. No doubt if there are issues they are on top of it to make it right. Their smoke is top shelf you will love love love it!
Mark R.
Works great for pain
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I hit your vapes and flowers all day. They are all great, especially the Purple Milk and Sour Gushers. I have chronic pain and with these I am able to still do my work.
Jennifer
Relaxing, great flavor.
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I was skeptical as I have never tried THCA products. HOLY SMOKES! You have a life long customer. I love the flower. Super relaxing, amazing taste and I only need one hit to get where I want to be.
Molly
Great prices, super product.
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These vapes are fantastic! The peachy sweet flavor of the Georgia Sour OG is mouth watering delicious. El Jay's is always on point! The best value anywhere online.
Ivan G.
Will order again
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Happy with the product and customer service at El Jay's. Delivery came sooner than expected and everything was sealed and packaged discreetly. Flower and gummies are always a nice treat.
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