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FAQ
Frequently Asked Questions
Definitely! Click Shop Now to discover everything El Jay’s.
Yes, all of our products are tested and certified by accredited 3rd party labs. All of our lab results can be requested via email: [email protected]
For retail purchases made in our online store, there is no minimum order quantity. Wholesale Pricing requires a minimum order quantity of 50 per item. Click Here to apply for wholesale.
Online orders received Monday – Friday are typically shipped 1-2 business days after payment. Orders received over a weekend or holiday generally go out the next business day. Click Here for more information on shipping, refunds and returns.
Sure, you are welcome to request your refund if either your product has not been shipped yet following your order confirmation, or if there is a problem with your product/order that you can showcase with detail and send information into [email protected] for review.
Refunds processed may take 7-10 days to reflect back to your account. For more information regarding shipping & returns please click here.
We are a licensed Hemp and CBD manufacturer with various locations in the USA. All of our finished products are produced and packaged in cGMP certified facilities.
Yes, all of our licensing is current.
At this time we are servicing all retail orders and requests only within the United States. Under the proper circumstances, we may be able to ship wholesale and bulk orders internationally.
There are extra fees involved with international orders including various taxes and a document preparation fee for customs. There is also only a select amount of products we offer that have international approval.
For all internationally inquiries, please fill out the form here.
Lab Tested
Cruelty-free
USA-made
Guaranteed
Organic
Plant-based
